Top FAQs

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• How can I check my order status?

You can check the status of your order by clicking "Track Order" below.

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• How can I cancel my order?

Click on "Cancel Order" below. Choose the relevant order, select the reason and submit to initiate cancellation.

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• How can I return/replace an item?

Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. You can return/replace an item within 7 days of delivery. ''Click here'' to read our 7 days Easy Return policy.

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• When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.

- For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 business days to credit this amount.

 - For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.

- For orders placed using FreeCharge Balance, the amount will reflect in your FreeCharge Account within 1 hour

  We will also keep you updated on email and SMS.

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• What are the different modes of payment available?

You can use any one of the following payment methods:

• Credit card

• Credit card EMI of leading banks

• Debit card

• Net Banking

• Cash on Delivery

• FreeCharge Account

• E-Gift cards

 

• I don't remember my password?

Follow these steps to reset your password:

Click on Login in the drop down menu of 'Account'

Select the 'Mobile number or email' button

Click on 'Forgot password?'

Enter your registered e-mail address or mobile number and we will send you a security code to reset your password

Enter the code and set a new password

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• How can I avail installation service for my item?

You have to opt for the installation service while placing your order. Depending on your purchase, either Snapdeal or your item's brand will install your item. For all items installed by Snapdeal, you will see a "Select Add-Ons" section next to the "Buy Now" button on your item's page. Here you can opt for the installation. Click here to know more about Snapdeal Installation process.

For other items that are installed by their brand, you need to contact the brand's helpline number. You will find this number under the “Installation and Warranty” section of your item's page. In case, you face any trouble getting your item installed kindly write to us at "Contact Customer Care".